Shipping & Return

We ship orders to supported destinations using reliable delivery partners.

Shipping times vary depending on:

• Product availability

• Destination

• Carrier performance

• Customs processing (where applicable)

Estimated delivery dates are provided for reference only and are not guaranteed.

Customers are responsible for providing accurate shipping information. Incorrect addresses may result in delivery delays or additional charges.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Digital Software Delivery

Software license keys or digital downloads are generally delivered electronically after payment confirmation.

Delivery times may vary depending on product availability and verification procedures.

Returns

Customers may request a return for eligible physical products within 14 days of receiving their order, provided that:

• The product is unused.

• The item remains in its original packaging.

• All accessories, manuals, and components are included.

• The product is in resalable condition.

Products that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return unless required by applicable law:

• Activated software licenses

• Downloaded digital products

• License keys that have been delivered

• Products damaged through misuse

• Customized or special-order products

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with your order details and supporting photographs where applicable. We will review the issue and provide an appropriate resolution.

Refunds

Once an approved return has been received and inspected, refunds will be processed using the original payment method.

Processing times may vary depending on your payment provider or financial institution.

Original shipping charges are generally non-refundable unless the return results from our error or a defective product.

Return Shipping

Unless otherwise required by law or due to our error, customers are responsible for return shipping costs.

Order Cancellations

Orders may be cancelled before shipment whenever possible.

Once an order has been shipped or a digital software license has been delivered, cancellation may no longer be available.

Contact

For shipping, return, or refund inquiries, please contact:

Email: contact@pcnexus.store